Frequently Asked Questions
Everything you need to know about shopping with Something Went Wrong.
What is the meaning behind the brand name 'Something Went Wrong'?
Our name celebrates the beauty of imperfection and the unexpected turns in fashion. We believe that style is found in the glitches and the unique details that stand out from the crowd.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, 'glitch-inspired' fit.
Are your garments ethically produced?
Absolutely. We partner with manufacturers who prioritize fair labor practices and sustainable material sourcing to ensure that while our aesthetic is chaotic, our conscience is clear.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.